Professional Experience

UX Researcher at facebook | PRO Unlimited

September 2020 - October 2021 | Menlo Park, CA

• • Collaborate closely with cross-functional partners (product management, data science, analytics, design, engineering, and operations.)

  • Influence tool development to empower colleagues ensuring platform safety.

  • Communicate research findings & recommendations to engineering, design, & leadership stakeholders in compelling and creative ways.

  • Prioritize between multiple, impactful research projects.

  • Conduct research using a wide variety of methods, and interpret analysis through the lens of UX, HCI, usability, and social science.

  • Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions.

UX Researcher Stadia at Google | Nelson

May 2019 – June 2020 | Mountain View, CA

• Working with other researchers, designers, product managers and engineers, evaluating key aspects of player’s experiences with the Stadia game platform.

• Collecting and analyzing user behavior primarily through lab studies, surveys, and benchmarking.

• Advocating research findings to diverse audiences through written reports and oral presentations.

• Conducting independent research on multiple aspects of how users engage with the Stadia game platform.

• Understanding and incorporating complex technical and business requirements into research.

UX Research Participant Coordinator on Google Ads | Nelson

April 2018 – May 2019 | Mountain View, CA

• Planning, observing, and moderating usability testing sessions and interviews.

• Assisting other researchers for internal and external studies, and customer panels; as well as coordinating the logistics of user research.

• Maintaining relationships with Google’s Account Managers, Project Manager’s, Engineers, and various other groups to act as a liaison between them and the research team.

• Presenting findings, recommendations, and reports based on user data to various teams.

• Aid in conducting user research, for both in-person and remote testing.

Human Factors Engineer | Buy It Installed

May 2017 - February 2018  | Irvine, CA

• Collaborating with cross-functional teams of designers, engineers, product managers, and researchers to evaluate the current system, designing surveys to understand the user, conducting usability testing, and other testing methods.

• Defining users’ goals and implementing it into the redesign of user interfaces.

• Creating user journeys, personas, heuristic analyses, and flows to map out their experience through the current system, then developing research studies based on those findings.

• Developing hierarchical task analyses and storyboards to visually lay out current operating systems and create recommendations for improvements.

• Designing user experiments and collecting/analyzing quantitative and qualitative data.

• Creating mockups and wireframes for the redesign of the user interface for both web and mobile.

Research Assistant | California State university, northridge

January - December 2014 | Northridge, CA

• Researching the association of mental illness and depression among adolescence, and other correlated issues.

• Interpreting and summarizing results of statistical analyses.

• Conducting literature reviews and summarize research findings.
  

Education

MS. Human Factors and Ergonomics at San Jose State University - 2017

BA. Psychology at California State University Northridge - 2013

AA. Behavioral Science at Pasadena City College - 2011

Coursework consisted of:

• Cognitive and Physical Ergonomics, covering topics of human information processing, physiological and bio-mechanical functioning, and implications for design of the workplace and jobs in that workplace.

• Human performance characteristics, computational tools, and Human Computer Interaction applications.

• Experimental Psychology applied to the design of products and environments.

• Usability testing methods, as applied to systems products and software-web applications.

• Motor behavior and the learning patterns developed in acquiring skill in a motor activity.

• Theory, science and application of user experience interaction design. The relationship between software interaction design patterns, usability, learnability and human performance in man-machine systems.

• Research and experimentation on specific aspects of the person as a system or in systems. Particular emphasis is placed on in-depth studies of unique human factors.
  

Biography

My background in Human Factors and Psychology has given me a solid understanding of human behavior, a mindset for evaluating user interfaces, a methodology for user/usability testing, and solid UX, UI, and HCI principles to make complex interfaces seem as simple and straightforward as possible.

My work interests are in Usability Testing, Game Design, Perception Prototyping, Wireframing, Interaction Design, UX Design, Medical Devices, Smart Home Products, Virtual and Augmented Reality, and User Testing.

On a personal note my interests are in Comic Books, Dogs, Cartoons, Video Games, Virtual and Augmented Reality, Evaluating Interfaces, and Working out.

Skills: 

• Interaction Design

• Usability Testing

• Heuristic Evaluation

• User Research

• Prototyping

• User Testing

• Ethongraphy

Software:

• SPSS

• Minitab

• Microsoft Office

• Mural

• SAS

• R Studio

• Validately